FAQ

YD-pay is an African financial services company which was born out of the passion to provide you the most advanced and the safest payments & financial services in Africa.<

There is no limit on the amount of money you can send.

There are no transfer fees, we strive to give you the best exchange rates possible.

YD-Pay transactions are processed immediately.

Yes, you will receive an email to confirm that your transaction has been completed.

We understand how important it is for you to be able to send money to others, especially to your loved ones,  YD-Pay makes it possible in a simple and an easy way at the best exchange rates possible.

We have a dedicated customer service team available to support your every requirement. You can contact us at support@yd-pay.com 24 hours a day!

Yes! Our unique solution allows you to receive payments in crypto and we will automatically convert this and payout to your local bank account in your local currency. This is all done without you needing to understand crypto, have a crypto wallet or even know about exchange rates. The funds are never pooled and as part of the transaction flow your funds are completely separate to every other transaction.

Yes! Our exclusive PayMe feature allows you to register on our platform, create a payment receiving account and then send the unique link to your friends, family or customers that need to send you money. We have even made this easier developing a full scan to pay feature allowing you to simply send an image to receive payments. We also have a unique payment link and even provided you with code to attach a PayMe button on your website should you need this?

Registration is as simple as going to our portal and clicking the register button. We collect basic information initially and then once you are able to logon, you can complete your customer profile information.

Firstly, we need to ensure compliance with a set of laws, regulations and procedures that financial institutions and other regulated entities use to prevent, detect and report money laundering activities. This goes hand in hand with our Know Your Customer (KYC) processes to ensure that the identity of our clients are verified which is a major deterrence against financial crime. Both our Anti Money Laundering (AML) and KYC requirements prevent terrorise and proliferation financing among other illegal activities. In essence apart from our legal obligations to do this, we also do this to ensure your money transfer routes are using secure providers and your transactions is kept safe throughout our ecosystem.

YD-Pay is the first payments business built for the specific requirements and nuances of Africa. We have specifically focused on a solution that allows senders and recipients to make and receive payments in whatever currency, method and country they need. With the first truly payment agnostic solution across both traditional and blockchain payments this means we allow you to truly transact in whatever method you require. As we have a fully feature Application Programming Interface we are also able to provide these services to the large money service operators as well. Not only has our solution lead the bleeding edge of technology, we have optimised the entire fraud, anti-money laundering and payments ecosystem and passed these optimisations to the end user offering the cheapest solution in the market.

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